Last updated: June 3, 2026
This Refund Policy explains when and how you can cancel a paid plan or purchase on BrandyBee and obtain a refund. It is part of, and should be read together with, our Terms of Service and Privacy Policy. BrandyBee is operated by BrandyBee, Inc., a Delaware corporation ("BrandyBee", "we", "us").
BrandyBee is a digital service: the credits, scans, templates, analyses, and AI-generated content you receive are delivered to you immediately and electronically. This policy is built around that reality and around the consumer protection law of the regions where our customers live. Where mandatory local consumer law gives you stronger rights than this policy, that law prevails.
Because everything BrandyBee delivers is consumed digitally and cannot be taken back, we do not refund the part of a product you have already used. Within your refund window we refund the unused portion, calculated in that product’s own natural unit:
Refund = amount you paid x (unused units / total units included).
You pay $129 for a monthly plan that includes 1,200 credits. By the time you cancel, you have used 900 credits, so 300 (25%) are unused. Your refund is 25% of $129, which is $32.25. If you had used all 1,200 credits, your refund would be $0. If you had used none, you would receive the full $129 back.
Only the recurring monthly allowance of the product counts. Credits from one-time packs and credits carried over from a previous plan are not part of the calculation. When a plan refund is issued, your subscription is canceled immediately, your account returns to the Free plan, any remaining plan-derived credits are removed (you are being refunded for them), and any unspent Free-plan starter credits stay on your account. If you upgraded during the same window and an earlier charge also falls inside it, that earlier charge is refunded too.
You have 14 days to request a refund, wherever you are in the world. For consumers in the EU/EEA, the UK, and Turkey this 14-day window is also a statutory right (sections 9 to 11); we extend the same window to every customer.
The window starts when you begin a paid subscription or buy an add-on. It does not restart when you renew, upgrade, or downgrade during a continuous subscription, so you cannot reopen a refund window by switching plans. If you fully cancel to the Free plan and later start a brand new paid subscription, that new subscription starts a fresh 14-day window.
Renewal charges are not separately refundable, but you can cancel at any time before a renewal to avoid the next charge.
Once your window has closed, fees already paid are not refunded. You can still cancel at any time:
Annual plans follow the same proportional refund and the same 14-day window. After the window closes, the remaining months of an annual term are not refundable, consistent with the discounted commitment you accepted for paying annually. You can cancel to stop the plan from renewing at the end of the term.
To protect the annual discount, an annual plan cannot be switched to a monthly plan in the middle of its term; you can move to a monthly plan once the annual term ends.
Credit packs are one-time purchases that add credits to your account on top of your plan. Because the credits are made available to you immediately and can be spent right away, credit packs are not refundable once the purchase is complete, except where required by law. By buying a credit pack you ask us to make the credits available immediately and you acknowledge that this is why the purchase is final.
These add-ons bill monthly on their own cycle, each with its own refund window that starts on the day you buy the add-on.
If you subscribed directly through BrandyBee, you can manage everything inside the app: go to Settings, then Subscription. If you subscribed through the Shopify App Store, Shopify handles the billing, so you manage or cancel your plan from your Shopify admin under Settings, then Apps and sales channels. Enterprise customers are managed by their account contact.
If you are a consumer resident in the European Union or the European Economic Area, you have a statutory right of withdrawal of 14 days from the conclusion of the contract under Directive 2011/83/EU (the Consumer Rights Directive).
BrandyBee delivers digital content and digital services that begin immediately. At checkout we therefore ask you to:
We confirm this consent and acknowledgment to you on a durable medium (your receipt and confirmation email). If you withdraw within the 14-day period after asking us to begin, you are liable to pay only for the part of the service actually provided up to the point of withdrawal, in proportion to the full contract, in line with Article 14(3) of the Directive. Our proportional refund in section 2 is designed to deliver exactly this outcome: we keep only the value of what you have used and we refund the rest.
Nothing in this policy limits your statutory rights as an EU/EEA consumer, including any rights you may have if a service is faulty or not as described.
If you are a consumer resident in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you an equivalent 14-day right to cancel. The same immediate-start consent and acknowledgment described in section 9 apply, and where you cancel after asking us to begin, you pay a proportionate amount for the service used. Our proportional refund delivers this outcome. Your rights under the Consumer Rights Act 2015 for services that are faulty or not as described are unaffected.
If you are a consumer resident in Turkey, you have a 14-day right of withdrawal under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. Please note that, under the Regulation, the right of withdrawal does not apply to digital content and services supplied electronically once performance has begun with your approval. By asking us to begin immediately at checkout, you approve the start of performance. Where the law nonetheless entitles you to a refund, we honor it, and in practice we apply the same voluntary proportional refund as in section 2 within the 14-day window.
For customers in the United States and in regions without a specific statutory refund right for online digital purchases, we voluntarily offer the same 14-day refund window (section 3) and proportional calculation (section 2) that we give EU/UK/Turkey consumers, even though local law does not require it. You can always cancel to prevent future charges, in line with the Restore Online Shoppers’ Confidence Act and applicable state automatic-renewal laws.
If you believe a charge is wrong, please contact us first at support@brandybee.ai. We can almost always resolve billing questions faster than a card dispute. Filing a chargeback for a charge that was valid under this policy may result in suspension of the account while the dispute is investigated.
These refund rights are intended for genuine customers. We may decline or limit refunds where we reasonably detect abuse, such as repeatedly subscribing, consuming what you bought, and refunding, or creating multiple accounts to reopen a refund window. Where required by law, your statutory rights still apply.
Enterprise and other custom plans are commercial agreements between businesses (B2B). The 14-day refund window and the per-unit proportional refund described above do not apply to them, and the statutory consumer rights in sections 9 to 12 generally do not apply to business buyers.
You can cancel an Enterprise subscription at any time by contacting your account contact at BrandyBee; cancellation takes effect at the end of the current billing period and stops future renewal charges. Amounts already paid for the current and prior periods are non-refundable, except where we expressly agree otherwise in writing.
Enterprise subscriptions renew automatically for successive periods until canceled. By subscribing to an Enterprise plan you confirm that you are acting on behalf of a business and accept these Enterprise terms.
We may update this Refund Policy from time to time. If we make a material change, we will update the date at the top and provide notice where appropriate. The version in force at the time of your purchase applies to that purchase.
If you have questions about this Refund Policy, or want to request a refund, you can contact us here:
Email: support@brandybee.ai
Website: brandybee.ai